Social Media Management: Technologies and Strategies for Creating Business Value

by Amy Van Looy

This undergraduate textbook adopts the perspective of organizations - not individuals - and clarifies the impact of social media on their different departments or disciplines, while also exploring how organizations use social media to create business value. To do so, the book pursues a uniquely multi-disciplinary approach, embracing IT, marketing, HR and many other fields. Readers will benefit from a comprehensive selection of current topics, including: tools, tactics and strategies for social media, internal and external communication, viral marketing campaigns, social CRM, employer branding, e-recruiting, search engine optimization, social mining, sentiment analysis, crowdfunding, and legal and ethical issues.

269 pages, Hardcover

First published October 14, 2015

Reviews

[Amin Bayervand · Rating 5 out of 5]

I'd like to know if the new version of this book been written or not yet?