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The answer is that they all owe their extraordinary success to their team-building skills. In The Culture Code, Daniel Coyle goes inside some of the most effective organisations in the world and reveals their secrets. He not only explains what makes such groups tick, but also identifies the key factors that can generate team cohesion in any walk of life. He examines the verbal and physical cues that bring people together. He determines specific strategies that encourage collaboration and build trust. And he offers cautionary tales of toxic cultures and advises how to reform them, above all demonstrating the extraordinary achievements that result when we know how to cooperate effectively.
304 pages, Hardcover
First published September 5, 2017
Close physical proximity
Profuse amounts of eye contact
Physical touch (handshakes, fist bumps, hugs)
Lots of short, energetic exhanges (no long speeches)
High levels of mixing
Lots of questions
Intensive, active listening
Small, attentive courtesies
Overcommunicate your Listening (and avoid interruptions)
Spotlight your Fallibility Early On - Especially if you are a leader
Embrace the Messenger
Preview future connection -- connecting the dots between where we are now and where we plan to be
Overdo Thank-Yous - that includes "thanks for letting me coach you" - as a way of affirming the relationship and "igniting cooperative behavior."
Be Painstaking in the Hiring Process
Eliminate Bad Apples
Create Safe, Collision-Rich Spaces
Make Sure Everyone Has a Voice
Pick up the trash - make sure leaders are helping with tasks that are "menial" - rolling up their sleeves goes a long way to creating that safety
Capitalize on Threshold Moments
Avoid Giving Sandwich Feedback - handle negative and positive feedback as two different processes
Embrace Fun - "it's the most fundamental sign of safety and connection."