Mara

“Whether we’re communicating with a human or a machine, the goal is to create a shared understanding of the world. That’s the point behind both the rules governing polite conversation and how a user-friendly machine should work.”
― Cliff Kuang, User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play

“Being polite means following a conversation, not co-opting it and dragging it in other directions. It means knowing who you’re talking with, and knowing what they know. It’s rude to talk over people, to misunderstand who they are. Those maxims happen to neatly map to the same design principles laid out by Don Norman, and the ones that guided Brian Lathrop in the creation of Audi’s self-driving A7.”
― Robert Fabricant, User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play

“Simple as it sounds, that bit of information means the difference between feeling like you’re taking a ride, and feeling like you’ve been taken hostage.”
― Cliff Kuang, User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play

“[O]ffenses like disorderly conduct, obstruction, and resisting arrest are easily alleged, they effectively give police the power to arrest based on violations of their own sense of authority.”
― Alexandra Natapoff, Punishment Without Crime: How Our Massive Misdemeanor System Traps the Innocent and Makes America More Unequal