"This book is a landmark in two fields. It is a practical guide tothe reform of professional education. It is also a beacon totheoretical thinking about human organizations, about theirinterdepAndence with the social structure of the professions, andabout theory in practice." -- Journal of Higher Education
Chris Argyris is a director of elite strategy consulting firm, the Monitor Group, and is the James Bryant Conant Professor of Education and Organizational Behavior at Harvard Business School.
Agyris's early research focused on the unintended consequences for individuals of formal organizational structures, executive leadership, control systems, and management information systems, and on how individuals adapted to change those consequences. He then turned his attention to ways of changing organizations, especially the behavior of executives at the upper levels of organization.
During the past decade, Argyris has been developing, a theory of individual and organizational learning in which human reasoning (not just behavior) becomes the basis for diagnosis and action.
Classic work by Argyris and Schon describing how ones espoused theories often contradict theories-in-use. While targeted to academics, this is a must read for any organizational management learner.
Best quotes; "People deal with reality by transforming it into perceived, or attributed, meanings" (p. 86); and "people who make attributions and refuse to test them are probably saying as much about their own defenses as they are about the other person" (p. 121).
Very interesting book based around work done in professional education in the 70s mainly. Focuses on the gap between espoused theories and theories in use and posits an explanation for the gap. The authors put forward two models for human behavior. Model 1 is grounded in a competitive win/lose approach that brooks little criticism of the actions or theories of the participant. It is very self focused and self-sealing. Model 2 is grounded in a more open-to-criticism and reflective approach that seeks to check alignment between one’s espoused theory and one’s theory in use. Very helpful ideas about how to work towards greater alignment and to account for non-alignment.
Glad to have read the original research that gets cited so often in other works I've read (Senge, Heifitz, Hassan, among others). Some very useful concepts in their original form, and a highly illustrative narration of a theory in action seminar. My interest in, and commitment to, this method of learning, reflecting, and managing change remains strong.
Although it takes a little bit of re-reading to understand the terms used by Argyris & Schon, once the terminology is mastered, the processes discussed come together more clearly. The book contains excellent activities in exploring personal goals, challenges, and the reasons we do what we do.
Deeply insightful classic on the links between knowing, intending and doing in professional practice. Based on Polanyi's concept of 'tacit knowledge' it is remarkably prescient of current developments in neuroscience.
An exceptionally dense book, but my mind was blown several times just in the prologue. While single-and double-loop learning escaped into the wider context, the Model I/Model II concepts seem like they're arguably more powerful if they can be used correctly.