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Quality

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I knew him from the days of my extreme youth, because he made my father's boots; inhabiting with his elder brother two little shops let into one, in a small by-street-now no more, but then most fashionably placed in the West End.

12 pages, ebook

First published January 1, 1912

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183 people want to read

About the author

John Galsworthy

2,441 books475 followers
Literary career of English novelist and playwright John Galsworthy, who used John Sinjohn as a pseudonym, spanned the Victorian, Edwardian and Georgian eras.

In addition to his prolific literary status, Galsworthy was also a renowned social activist. He was an outspoken advocate for the women's suffrage movement, prison reform and animal rights. Galsworthy was the president of PEN, an organization that sought to promote international cooperation through literature.

John Galsworthy was awarded the Nobel Prize in literature in 1932 "for his distinguished art of narration which takes its highest form in The Forsyte Saga."

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5 stars
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3 stars
24 (22%)
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9 (8%)
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Displaying 1 - 21 of 21 reviews
Profile Image for Aj the Ravenous Reader.
1,172 reviews1,175 followers
July 26, 2016
Just added a star to the review ( Didn't mean to bump. My apologies. ^^)

A craftily written short story (objectively and reliably told by a customer) about a shoemaker whose dedication and passion for his job are unrivaled. I felt like I was kicked in the head after reading this because even though I do value my job, I mean who doesn’t? But how many times just this year alone did I dread waking up at the prospect of going to work. This man, Mr. Gessler, his commitment for his work was like a loud wake-up call for me. For a short story, the significance of its message is enormously socially significant. Shed two teardrops. *sniffs*

You can read the short story here. (Don’t mind the heading that says “Essay” because it’s definitely not an essay. Lol!>
Profile Image for Chrissie.
2,811 reviews1,418 followers
June 12, 2020
Available free on-line here: http://nmi.org/wp-content/uploads/201...

Thanks for the link, Werner!

***************

Once upon a time I lived in Söder, an old, quaint section of Stockholm. It was and still is filled with winding alleys, musty stone cathedrals, cozy cafés, parks and small shops for everyday needs--a bakery, a butcher and a shop for leather goods. There you might buy handcrafted slippers, boots, belts, wallets and shoes. Wares hung from hooks on the walls. In winter it was heated by a wood stove. The smell of such a shop is unique. The lighting is dim. The pace is leisurely; you sit on a wooden stool and wait your turn. You go in as much to talk to the elderly owner as to make a purchase. The ambiance is one you are not soon to forget. The quality of the goods sold is above the ordinary. It is a shop such as this, but in the West End of London, that Galsworthy draws in this story.

The story brought back memories for me. I like it. It has a message I like too.
Profile Image for Connie  G.
2,155 reviews712 followers
October 9, 2019
Two German brothers were craftsman in the art of making shoes. The narrator is a customer who admires their work ethic, and perfectionism. Their boots are comfortable and take forever to wear out. But the shoemakers cannot compete with the big label brands that spend lots of money on advertising while using poorer quality leather. The story is sad as it reaches its conclusion, but the pride of the shoemaker in his craft shines through.
Profile Image for Hayat.
575 reviews198 followers
November 20, 2019
Update... I forgot to say a big thank you to my friend, Aj because her lovely review inspired me to read this book!

4.5 quality stars.

Quality is a bitter-sweet short free story, artfully told from a customer’s POV and it works.

It is a short story about passion and art. When your work is your hobby and your hobby is your passion, it transforms into a thing of beauty, it becomes an art and you become the master. Mr. Gessler is the incarnation of this passion and his dedication to his craft of shoemaking is a thing of beauty.

I can just imagine how customers must've fallen in love with his boots, perhaps Gessler even made boots for dandified/dapper gentleman or two.



Mr. Gessler lives and works in two small shops made into one, with his older brother in a little street in the West End. The only thing distinct about this shop is its name The Gessler Brothers and the few pairs of boots on display. The modest façade hides the heart and soul of a true artist and a master craftsman who makes shoes for royalty. Other customers only find him by way of referrals.

When questioned about his craft by the Narrator… "Isn't it awfully hard to do, Mr. Gessler?" And his answer, given with a sudden smile from out of the sardonic redness of his beard: "Id is an Ardt"! Yes, art is hard! It's also painful, you'll experience many sorrow but the result is worth it. Just as long as you don't abandon yourself and the world while doing it.

While reading I realised it is hard to separate Mr. Gessler from his work because it encompasses his personality. And if the saying is true that people look like their pets after a while, then Mr. Gessler is the embodiment of his craft...
'Himself, he was a little as if made from leather, with his yellow crinkly face, and crinkly reddish hair and beard; and neat folds slanting down his cheeks to the corners of his mouth, and his guttural and one-toned voice; for leather is a sardonic substance, and stiff and slow of purpose. And that was the character of his face, save that his eyes, which were grey-blue, had in them the simple gravity of one secretly possessed by the Ideal.'

He also takes quite pride in putting his heart and soul into his work, turning pieces of leather into pairs of boots fit for royalty, lovingly made and customized for each patron's feet as if it were its soul mate.

'Those pairs could only have been made by one who saw before him the Soul of Boot--so truly were they prototypes incarnating the very spirit of all foot-gear.'

I also really love how the character's personality, quirks and accent jump out at you and there is a subtle humour in the story. The nuance of Mr Gessler's character is seen through, the description of his face, his shop, his boots, his work ethic and in his interaction with the narrator and also in his relationship with his older brother. For example, the older brother's answer to customer inquiry..."I will ask my brudder!"

like a true artist, Mr Gessler has many strange and endearing quirks and one of them is that...
'He would never have tolerated in his house leather on which he had not worked himself.'

It is hard not to admire someone who is hard on himself, extremely disciplined, so dedicated to his work in order to produce something beautiful, useful, long lasting and admirable. Sadly, in 1911 he was becoming a relic in world desperate for modernisation, mass production and quick satisfaction at the cost of quality.

This story appeals to the part of me that loves made to last quality items, it reminded me of the times I've railed against newly bought products that stopped working or fell apart quickly just after the guarantee ran out, as if the makers conspired in order for you to buy more. Which they probably did.

This short story is so beautiful, deep and inspiring to me and with an economy of words (which I can only admire) the author paints an unforgeable character and makes a point about the importance and cost of taking pride in your work and making something of Quality , and I loved that.

You can find the free story heremy link text
Profile Image for Preetam Chatterjee.
7,349 reviews413 followers
March 9, 2020
The story is set against the backdrop of the industrial revolution in the twentieth century London where the two shoemakers struggle hard for their livelihood and survival. The times have changed and people are easily attracted by tempting advertisements publici sing various goods. The Gessler Brothers face stiff competition from big shoemakers and from imported shoes. The story is a poignant picture of the lives of traditional workers working against heavy odds in this background of industrial revolution. They fight a losing war in the changed world.

The story raises a pertinent question: does quality or excellence have no value in our fast-paced world of consumerism where mass production of cheap quality goods is a passe, and where advertisements are a means to befool the consumers and fuel industrial production?

Artists and craftsmen are not worldly-wise. They are traditional and orthodox in their approach. They are bound to face stiff and endless opposition from mediocre minds that run most of our industry. However, artistic temperament is such that it gives in too easily to the pressures of life and destroys itself. For the Gesslers shoemaking is a sublime art. Their excellence in their profession makes the narrator wonder if they have seen the Soul of the Boot. Their dwindling business brings them to the brink of starvation. The elder Gessler is choked to death when he is driven out of the sanctum sanctorum of a portion of his shop. The younger brother labours on, but his commitment to excellence means that he dies of slow starvation. His death marks the death of true art as well. However, everything cannot last for ever. Art lives through true devotees of art like the narrator, whose eyes are clouded by tears at the death of the Gesslers.

The story is told by the narrator in the first person. The narrator is, in fact, a character
in the story. He is a witness to the decadence of the old art of shoemaking by the Gesslers. He tells the story from his own point of view. The writer's aim is to evoke in us
pity for workers like Mr Gessler. This aim is realized by the way the story is narrated.

If truth be told, the story focuses on the idea that sincere and hard work done for some high ideal is a reward in itself. It provides lasting satisfaction, if not comforts or happiness. Those who work for excellence are really rare in our competitive world because people do not value quality or excellence.

Another theme of the story is the struggle for survival in the world of changing values. Those who practise modern ways of publicity and indulge in profiteering eclipse those who lack resources and practise honesty. Mr Gessler in the story does not even care to put up a sign board for his shop. He simply believes in quality of his work and satisfaction of his limited customers. His elder brother dies in poverty, so does he. This is all on account of his simple ways. But his shop is taken over soon after by an enterprising businessman of resources who has no value for the goal pursued by the Gesslers. His words are, however, full of praise for Mr Gessler: 'You see I used to watch him. Never gave 'imself time to eat ; never had a penny in the house. All went in rent and leather. How he lived so long I don't know. He regular let his fire go out. He was a character. But he made good boots. '
Profile Image for Weng.
85 reviews
December 18, 2015
3/5.0 stars

A sad and touching essay/short story about the tragic truth within our industry and how small businesses are swallowed whole by large enterprises in spite of the former producing better-quality merchandise.

The subject, shoemaker, Mr. Gessler, reminds me of an elderly from my childhood, Apo, a balut vendor who passes our house daily at noon or night without fail, rain or shine. I think most of us, at one point or another, gets to be a patron of one or two with whom we form an attachment to. That's why this essay effectively hits just the right spot.

Nabbed this from my GR friend, Aj. TY! Here's a link free read.
Profile Image for R.A..
Author 32 books87 followers
January 24, 2019
Wow! This author has such a great writing style, and the way he wrote the accents was really good too! I really liked this short story, although it was sad.

It's funny, I didn't realize until the end that the main character was older man... I thought he was young!
Profile Image for Classic reverie.
1,864 reviews
September 23, 2020
I did not read this e book but read in a collection of different short stories but I wanted to comment on John Galsworthy's Quality, short story because it was such a poignant read about changes in quality when workmanship is left behind for quick manufacturing.

Story in short- As a young man grows older he notices the changes in Mr. Gessler's shoe shop.



💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢��💢💢💢SPOILER ALERT💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢💢

It was extremely sad to hear that the shoemaker slowly starved himself to death, due to his workmanship on making the best quality of shoes and the young man knowing his worth which upset him to hear of his death. When he hears this news, he turns so his tears are not seen.


“Slow starvation, the doctor called it! You see he went to work in such a way! Would keep the shop on; wouldn’t have a soul touch his boots except himself. When he got an order, it took him such a time. People won’t wait. He lost everybody. And there he’d sit, goin’ on and on—I will say that for him—not a man in London made a better boot! But look at the competition! He never advertised! Would ’ave the best leather, too, and do it all ’imself. Well, there it is. What could you expect with his ideas?” “But starvation—!” “That may be a bit flowery, as the sayin’ is—but I know myself he was sittin’ over his boots day and night, to the very last. You see I used to watch him. Never gave ’imself time to eat; never had a penny in the house. All went in rent and leather. How he lived so long I don’t know. He regular let his fire go out. He was a character. But he made good boots.” “Yes,” I said, “he made good boots.” And I turned and went out quickly, for I did not want that youth to know that I could hardly see. "
Profile Image for Devina.
116 reviews91 followers
Read
October 26, 2023
this really had me looking up "german people speaking english" to confirm the gessler brothers' accents and through my extensive research i have come to the conclusion that "it shouldn'd 'ave greaked" is just john galsworthy being quirky
did i add this here just to say this? yes. but i've read this maybe 5 times now and i will have to read it at least thrice more before i can hopefully forget i ever read this and writing stupid shit on this website is my way of coping
Profile Image for Taija.
388 reviews10 followers
March 8, 2017
Oh my heart! How can a short story make my heart so heavy and sad!!!!!! I've never heard of John Galsworthy before, but he's a talented and affective writer!!!

He captured the beauty of a man who cares about trade, and his "brudder," to the point where your heart breaks for him while reading about his dying trade and loved one!
Profile Image for Pratyusha Sen.
66 reviews8 followers
January 10, 2020
It's a short about a German shoemaker who is way too passionate about his work. It's written from the perspective of a boy growing up to be a man and still getting his shoes made up by that same shoemaker.

It beautifully brings out the admiration the boy/man has for the German man and I loved reading the story.

It was beautiful.
2,142 reviews28 followers
June 1, 2021

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QUALITY by John Galsworthy.
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Who but John Galsworthy would, not only wax poetic, but make the reader feel one with it, about a topic such as boots, and making thereof? And yet, of course, it's much more. One immediately recalls his piece on plight of old drivers of hansom cabs in an era when taxis were prevalent and horse drawn vehicles only chosen by elderly women, and this belongs with that, telling of quality bootmakers who made superior pieces to fit each client individually, while larger corporations took over the market via advertising and cheaper products.
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1 review
Read
April 12, 2022
I loved the story and the characters so much that it made me feel sad and loyal, the message of this story is to uphold quality despite the change in the labor market that has become dependent on advertising at the expense of quality.
Mr. Gesler appeared in this world by staying true to his art. He refused to allow anyone but his brother to make shoes for his company, and every shoe it left his shop was unmatched in quality because it was the product of hard manual labor. This commitment to quality was a heavy burden on Mr. Gessler, but he borne it because quality was a top priority for his business.With poverty eventually draining the life of old Mr. Geisler, who can't make ends meet. However, he is the real hero, because he stuck to his principles.
I think that the story becomes better and closer if we connect it to our reality, especially the Palestinian reality. In this story, we can embody the two brothers in our occupied Palestinian homeland, and the companies represent the Zionist occupation. Also, the narrator, despite his good positions, represents part of the colonial countries.
Profile Image for Fazan Lone.
2 reviews
May 8, 2022
I read this book in 9th standard English textbook. This story broke my heart then and i started to look out for the small guy whenever i needed to buy or make something. I still prefer to go to a small shop instead of a say a big shopping mall.
Profile Image for gel.
71 reviews1 follower
August 6, 2023
I feel like I read a 600 pages novel in 6 pages!
Profile Image for Minh Anh.
25 reviews59 followers
December 8, 2023
Terribly sad for me, reminds me of all the old photographers wandering around the Cathedral, hoping to find themselves someone who would hire them.
Sa cơ lỡ vận, the phrase just hits me as I read.
Profile Image for Kurt Rongey.
132 reviews3 followers
May 18, 2024
A short piece about a German boot maker in the London West End. The narrator recounts the moments of his life spent visiting the shop over the years, and the boot maker’s single-minded obsession with the quality of his work. Endearing.

Parent suggestion: Age 10+
Profile Image for edel.
530 reviews3 followers
February 7, 2011
A rather peculiar short story. It's very real, but the whole premise is boring. Although the main character's attachment to the other characters are definitely felt.
Displaying 1 - 21 of 21 reviews

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