Anna Anks

“He concluded that the Lean community missed the most important practice of all, which he called the improvement kata. He explains that every organization has work routines, and the improvement kata requires creating structure for the daily, habitual practice of improvement work, because daily practice is what improves outcomes. The constant cycle of establishing desired future states, setting weekly target outcomes, and the continual improvement of daily work is what guided improvement at Toyota.”
― Gene Kim, The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

“You get anxious about confronting somebody in your life. That anxiety cripples you and you start wondering why you’re so anxious. Now you’re becoming anxious about being anxious. Oh no! Doubly anxious! Now you’re anxious about your anxiety, which is causing more anxiety. Quick, where’s the whiskey?”
― Mark Manson, The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life

“When people are trapped in this downward spiral for years, especially those who are downstream of Development, they often feel stuck in a system that pre-ordains failure and leaves them powerless to change the outcomes. This powerlessness is often followed by burnout, with the associated feelings of fatigue, cynicism, and even hopelessness and despair. Many psychologists assert that creating systems that cause feelings of powerlessness is one of the most damaging things we can do to fellow human beings—we deprive other people of their ability to control their own outcomes and even create a culture where people are afraid to do the right thing because of fear of punishment, failure, or jeopardizing their livelihood. This can create the conditions of learned helplessness, where people become unwilling or unable to act in a way that avoids the same problem in the future.”
― Gene Kim, The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

“when projects are late, adding more developers not only decreases individual developer productivity but also decreases overall productivity.”
― Gene Kim, The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win