“DECISIONS Useful: Graphical Presentation Monitor Key Indicators Effective Measurements Wisdom Knowledge The Goal: Strategic Thinking Predictive Value Experience and Judgment Automated Exception Notification Information Structured: Voluminous Grouped and Summarized Relationships Not Always Evident Raw Data: Massive Fragmented Meaningless Data EVENTS Figure 1-01. The Pyramid of KnowledgeToyota, this begins with genchi genbutsu, or gemba, which means literally “go see it for yourself. ” Taiichi Ohno, a founding father of Lean, once said, “Data is of course important in manufacturing, but I place the greatest emphasis on facts. ” 2 A direct and intuitive understanding of a situation is far more useful than mountains of data. The raw data stored in a database adds value for decision-making only if the right information is presented in the right format, to the right people, at the right time. A tall stack of printout may contain the right data, but it’s certainly not in an accessible format. Massive weekly batch printouts do not enable timely and proactive decisions. Raw data must be summarized, structured, and presented as digestible information. Once information is combined with direct experience, then the incredible human mind can extract and develop useful knowledge. Over time, as knowledge is accumulated and combined with direct experience and judgment, wisdom develops. This evolution is described by the classic pyramid of knowledge shown in Figure 1-01. BACK TO CHICAGO So what happened in Chicago? We can speculate upon several possible perspectives for why the team and its change leader were far from a true Lean system, yet they refused any help from IT providers: 1. They feared wasteful IT systems and procedures would be foisted on them.”